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Job Details

Job Title: Senior Resident Services Associate
Job Reference: RD1522348GlaSRSA
Location: Glasgow, Glasgow City, United Kingdom
Salary: £28000.00 to £30000.00

Step into a Career with Impact at Colby River

If you’re ready to take your career to the next level, Colby River (formerly Dandara Living) offers the perfect platform. Join us and you’ll bring your expertise to life on transformative projects, surrounded by a team that’s as passionate about innovation as you are. Here, you’ll form lasting professional connections, gain new perspectives, and be continually inspired by the best in the field. We’re all about opportunity and are dedicated to helping you unlock yours to its fullest potential.

About the Role

Based at Granary Quay, this role is ideal for someone passionate about customer service and building meaningful relationships in a vibrant residential community. You’ll be part of the Resident Services Team, supporting the Resident Services Manager and General Manager in managing day-to-day operations across our award-winning Build to Rent development.

From welcoming new residents to ensuring the highest standards of service and presentation, this role places you at the heart of a thriving community where no two days are the same.

Working Pattern:

37.5 hours per week working 5 days across Monday to Sunday on a rota (rota to be discussed at interview)

What You Will Do

Supporting the Resident Services Manager in the running of the Resident Services Team
Provide first-class customer service to residents and visitors
Handle enquiries and support with viewings, move-ins, and check-outs
Maintain accurate records for inventories, inspections, and meter readings
Log and follow up on maintenance issues and contractor access
Manage keys, parking, and security to ensure the building runs smoothly
Support resident events and community engagement initiatives
Keep communal areas and available apartments presented to the highest standards
Collaborate with marketing to prepare videos and photography when required
Uphold health, safety, and security standards at all times

What You Will Have

Proficiency in Microsoft Word, Excel, Outlook, and booking systems
Strong understanding of on-site health and safety requirements
Excellent organisation, attention to detail, and communication skills
A proactive, positive, and professional approach
ARLA, TPI, or COSHH qualifications (desirable – training can be provided)

What We Will Offer You

Colby River is one of the UK’s leading operators of residential developments in the UK. We specialise in providing thoughtfully designed homes in friendly and professionally managed communities, all across the UK. With more than a decade of experience in managing rental homes, we understand what really matters and built our operating platform with this in mind.

Our benefits include:
• £28-£30,000(discussed at interview)
• 33 days holiday (pro rata) + the option to buy 5 more
• Up to 5% matched pension scheme
• 3x salary life assurance (option to increase to x4)
• Employee Assistance Programme (EAP)
• 24-hour Digital Doctor access
• Health Assured Wisdom App
• Competitive parental leave
• Discounts platform with hundreds of retailers, restaurants, and gyms

Important note:
No agency applications will be considered for this role. Any CVs received will be treated as a free gift.

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