Just a moment while we save your details.

This may take a few moments.

Personal Details

First Name *

Last Name *

Email Address *

Mobile Number *

Telephone Number

Have you worked for Dandara/Dandara Living previously? *

Upload your CV *

Address Information

Street Address *

City *

County *

Country *

Postcode *

About You:

Preferred name (if applicable)

Tell us about your current (or most recent role if you're not working at the moment)

^xRemove

Employer Name *

Job Title *

Salary *

Date From *

Date To *

Please detail your role and responsibilities

What are your current salary expectations? *

What is your notice period? *

Do you have any family members that work/have worked at Dandara or Dandara Living? *

Please note: Dandara is not currently able to offer visa sponsorship. Do you have the right to work in the UK without requiring employer sponsorship now or in the future? * Yes No

Please select ONE of the following right-to-work in the UK documents that you can provide, should you be successful for this role: *

Please select ONE proof of address that you can provide, should you be successful for this role: *

Do you have any unspent criminal records? *

Cover Letter (optional)

Do you have a full, valid UK driving license? This is essential for this role *

Do you have strong customer service skills? *

Have you worked in a maintenance/repair planning role before? *

About My Application

I confirm I have the right to work in the UK
I confirm that my details are complete and correct
I confirm I have read and agree to dandara privacy policy

Job Details

Job Title: Customer Care Operative
Job Reference: JJ1447752BraCCO
Location: Braintree, Essex, United Kingdom
Salary: £30000.00 to £45000.00

At Dandara, we believe that homes should be more than just beautiful places to live — they should be built with quality, innovation, and attention to detail, leaving a lasting impact on the communities around them. For over 30 years, we’ve been doing just that, establishing ourselves as one of the UK’s most respected private housebuilders.

We’re now looking for a Customer Care Operative to join our team and provide exceptional aftercare support to our homeowners across our Essex developments. This is a hands-on role, focused on completing remedial works and ensuring every homeowner receives the high-quality service and attention to detail that Dandara is known for. You can read more about our stunning developments in Essex [here].

About the role

Reporting to the Customer Care Manager, you’ll be responsible for carrying out remedial work and small repairs in occupied homes, liaising with contractors and colleagues to ensure homeowners’ concerns are resolved quickly and professionally.

What you’ll do

Carry out inspections and minor repair works in homeowners’ properties to the highest standards.
Be the main point of contact for homeowners on site, handling issues with care, efficiency, and professionalism.
Coordinate and liaise with contractors and the construction team for larger remedial works.
Manage and schedule appointments with homeowners, contractors, and site teams.
Keep accurate records of all works and communicate regularly with the Customer Care Manager.
Follow up with homeowners to ensure satisfaction and close out any issues.
Maintain a strong focus on health, safety, and compliance.

What you’ll bring

Proven experience in a similar aftercare, maintenance, or trades-based role within housebuilding or property maintenance.
Strong problem-solving skills and a customer-first mindset.
Excellent communication and organisational abilities.
A proactive, positive attitude and pride in delivering quality work.
Full UK Driving Licence and flexibility to travel across Essex and the wider Eastern region.

What we’ll offer you

£30,000–£45,000 depending on experience
Expensed Company Van and tools.
Discretionary bonus
33 days’ holiday (inclusive of bank holidays)
Private Medical Insurance
Employee Assistance Programme (EAP)
Health Hero digital GP and Health Assured Wisdom App
Competitive parental leave
3x salary life assurance (option to increase to 4x)
Cycle to Work scheme
Employer-matched pension up to 5%
Flexible benefits including shopping vouchers, airport parking, and reduced gym memberships

Important note for Recruitment Agencies

Please do not send, by any means, unsolicited Resumes (i) in response to any of our roles, (ii) to any of our employees or any person engaged by us, or (iii) to any of our regional businesses, including our head office. Any unsolicited Resumes received by us shall be deemed to be our property.

Any candidate submitted to us by an Agency via an unsolicited Resume shall be deemed to have been referred by that Agency free of commission, fee or any other charge (Fees). We are not liable for any Fees relating to the engagement of any person resulting from an unsolicited Resume