At Dandara we believe the best ideas come from our people working together. We strive to look forward in all we do, with integrity and passion. Recruiting the right people is essential, as our peoples' contribution lead us to achieving our goals and growing our company. We put our customers first, we empower our people, and we support the communities in which we build.
We have an exciting opportunity for a keen and passionate individual to join our growing business system team, primarily as a COINS support analyst. This is a maternity cover role for up to a year.
This role can be fully home based with occasional visits to one of our network of offices.
What you will do
Provide COINS support, advice, and guidance for internal users, resolving issues within agreed SLAs
Following policies and procedures for new starters and Leavers
Setting up users (both in COINS and QUBE PM/SLM)
Help document business processes and develop internal guidance notes and knowledge base
Perform business analysis to understand and document technical requirements and design solutions
Log support issues and liaise with 3rd party application vendors support to ensure resolution of software incidents
Be part of ensuring that the COINS system is fully compliant with all aspects of legislation
Working alongside and advising the Dandara internal/external IT support team where applicable
Any other duties may be required by the demands of the role.
What you will have
Have an in-depth understanding of the COINS ERP system
Previous experience working with either finance, commercial or in a systems capacity
Previous experience working in IT or part of an IT project
Previous experience of supporting ends users with an ERP platform
Excellent problem solving ability.
Excellent verbal and written communication skills
Excellent interpersonal skills and ability to interact confidently and professionally with teams and people from all backgrounds
Personable and comfortable explaining technical issues to a non-technical audience
Excellent understanding of business process in a construction environment
Preferable understanding of running small IT projects, changes, and improvements
Comfortable making recommendations for change / enhancements
Strong MS Office skills, in particular Excel, Work and PowerPoint
What we will offer you
Up to £45,000 subject to experience
Discretionary Annual Bonus
33 days holiday (inclusive of bank holidays)
Private Medical Insurance
Employee Assistance Programme - EAP
Health Hero digital doctor - 24 hr virtual help and appointments
Health Assured Wisdom App
Competitive parental leave
3x salary life assurance (paid option to increase to x4)
Cycle to Work Scheme
Tusker electric vehicle scheme
Employer matched pension scheme of up to 5%
Flexible benefits including shopping vouchers, airport parking and reduced gym membership
Important note for Recruitment Agencies
Please do not send, by any means, unsolicited Resumes (i) in response to any of our roles, (ii) to any of our employees or any person engaged by us, or (iii) to any of our regional businesses, including our head office. Any unsolicited Resumes received by us shall be deemed to be our property.
Any candidate submitted to us by an Agency via an unsolicited Resume shall be deemed to have been referred by that Agency free of commission, fee or any other charge (Fees). We are not liable for any Fees relating to the engagement of any person resulting from an unsolicited Resume and will not pay a Fee to any Agency that is not an Appointed Agency.